FAQ
1. What materials are used to make the calligraphy scrolls?
Each calligraphy scroll is crafted with high-quality, traditional materials to ensure authenticity and durability. The calligraphy is handwritten on Xuan paper (rice paper), a premium material renowned for its ability to absorb ink evenly and preserve works for decades. The scroll’s backing and borders use durable silk or linen fabric, while the scroll rod (top and bottom) is made of solid wood to maintain the scroll’s shape when hung or rolled up.
2. Are the calligraphy works handwritten or printed?
All our calligraphy scrolls feature 100% handwritten art by skilled Chinese calligraphers, not machine-printed. Each piece carries unique brush strokes, ink density variations, and artistic details—traits that make handcrafted calligraphy a one-of-a-kind collectible. No two scrolls are identical, even if they feature the same text.
3. Can I customize a calligraphy scroll with specific text or themes?
Yes, we offer customization services for most calligraphy scrolls! You can request specific content, such as Chinese proverbs, poems, or themes like "prosperity," "harmony," or "courage." Simply contact our customer service team with your requirements (text content, preferred calligraphy style—e.g., Kaishu (regular script), Xingshu (running script)—and size), and we will confirm feasibility and timelines for your custom order.
4. What sizes are available for the scrolls?
We provide a range of standard sizes to fit different spaces (home, office, or gifting). Common sizes include:
- Small: 32cm (width) × 74cm (height)
- Medium: 32cm (width) × 100cm (height)
- Large: 42cm (width) × 110cm (height)
Custom sizes are also available upon request—just let us know your needs.
5. How are the scrolls packaged for international shipping?
To prevent damage during transit, each scroll is first rolled gently and wrapped in Transparent plastic bag to prevent fabric wear. It is then placed in a rigid gift box to avoid bending or crushing. The outer package is sealed with reinforced tape.
6. Do you offer international shipping, and how long does it take?
We ship to most countries worldwide, including the US, Canada, the UK, Australia, and EU nations. Shipping times vary by destination:
- North America/Europe: 7–14 business days (standard shipping); 3–5 business days (express shipping)
- Australia/Asia: 5–10 business days (standard shipping); 2–4 business days (express shipping)
You will receive a tracking number via email once your order ships, allowing you to monitor its progress.
7. How should I care for and preserve my calligraphy scroll?
To keep your scroll in excellent condition:
- Hang it in a dry, cool area away from direct sunlight (sunlight can fade ink and paper over time).
- Avoid humid spaces (e.g., bathrooms, kitchens) to prevent mold or paper warping.
- When not in use, roll the scroll gently (with the calligraphy side facing inward) and store it in the original gift box.
- Do not use water or cleaning products on the scroll—if dust accumulates, gently brush it off with a soft, dry paintbrush.
8. What if the scroll arrives damaged or with quality issues?
We take great care in packaging, but if your scroll arrives damaged, stained, or with any quality defects, please contact us within 7 days of delivery. Include clear photos of the issue and your order number, and our team will arrange a free replacement or full refund (whichever you prefer) at no extra cost to you.
9. Is a hanging kit included with the scroll?
Yes, every scroll comes with a basic hanging kit to make installation easy. The kit includes a durable string (attached to the top scroll rod) and small wall hooks suitable for most wall types.